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Contact us
If you can’t find the answers to your questions in the HELP or FAQ sections of our site, please send us a message or you can contact us directly by calling us or sending us an e-mail.
Toll Free: 1-800-210-0678
Fax: 213-908-2200
E-mail:
sales@eglobalfashion.com
info@eglobalfashion.com (for wholesale inquiries)
Business Hours: Monday through Fridays, 9:00 am to 5:00 pm Pacific Standard Time
eGlobalFashion.com
3450 Wilshire Blvd.#108-70
Los Angeles, CA 90010
Payment
We accept the following credit cards as payment for online orders: Visa, MasterCard, Discover, and American Express.
We also accept the following alternative forms of payment:
1. www.paypal.com
2. Google Checkout
Questions about payment? Please feel free to contact us.
Ordering
CUSTOMER CARE AND SATISFACTION
While our goal is to provide our customers with quality merchandise at competitive prices, the satisfaction of our customers and the manner in which we provide for them are of utmost importance to us. Our merchandise is 100% authentic and genuine, and we GUARANTEE that you will be satisfied with our products, or we will give you your money back. We appreciate your business and thank you for visiting our website. If you have any problems with your order, please let us know as soon as possible.
How long does it take to process my order?
We usually process orders within 2-5 business days of receiving them, if not sooner. We will notify you if your shipment will be delayed for any reason.
Can I cancel an order?
An order cancellation request must be received within 12 hours of placing your order. Please contact us to cancel your order.
How do I check the status of an order?
You can visit the My Account page or the My Order Status page to check on the status of an order.
Shipping& Delivery
How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your shopping cart. You can then view your shopping cart to get the total cost of your order, including the cost of shipping.
How much do you charge for shipping?
We charge a flat rate for shipping based on the weight of the item(s) being shipped. Our shipping prices are VERY reasonable!
Which shipping services do you utilize to ship?
We utilize UPS for most deliveries, and will on occasion utilize USPS.
We usually ship orders out within 2-5 business days (after verification of payment and the availability of the item), but the delivery period will vary with the destination and the shipping method chosen. We ship from Mondays through Fridays.Shipment confirmation with tracking information will be provided via email.
USA
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
*Please note: Orders to P.O. Boxes, HI, PR, AK, APO, and FPO are shipped via USPS.
CANADA
USPS Priority Mail International (Arrives in 6-10 business days)
USPS Express Mail International (Arrives in 3-5 business days)
*Please note: You may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these duties and fees.
INTERNATIONAL
USPS Priority Mail International (Arrives in 6-10 business days)
USPS Express Mail International (Arrives in 5 business days)
*Please note: You may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these duties and fees.
Can my purchases be dropshipped?
Yes, we will dropship your order at no additional charge. We do require a written agreement, via mail or fax, in which you agree to allow us to charge your credit card (if appropriate) and ship the order to a different address. We do not include an invoice in the package, and we will indicate "Point of Origin" as the shipper. We keep our identity confidential for your protection.
We do not dropship orders outside of the United States.
Click here for the dropship form.
Returns and Refunds
We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with eGlobalfashion.com
Our return policy gives you up to 14 days after your order ship date to request a return or a refund (minus shipping and handling fees) if you are not satisfied with your order for any reason. The item(s) must be in its original condition, new and unused, with all original documentation and accessories that accompany the item.
*Please note: All wholesale sales are FINAL, except in the case of defective items and items shipped in error.
Privacy Policy
What information do we collect?
We only collect information that you submit. You submit information to us on three occasions:
1. When you register to create an account with us, you are prompted for your name, address, and other identifying personal information.
2. When you update your personal information in your account, this information is updated in our order system.
3. When you complete an order, you are prompted for your credit card information. An order cannot be completed without a valid credit card. This is the only time you will be asked to provide your credit card information.
You will be prompted for your information during the aforementioned account creation, account updating, or purchasing processes. We will never ask you for your credit card information via e-mail. If you receive an e-mail requesting this information, do not respond with your information. You only have to submit this information on our secure site at the time you create an account and complete an order. If you are skeptical about a request for information, do not submit it until you are certain of its purpose. You may contact us for further information.
How do we use the information we collect?
Your information is solely and exclusively used to complete and ship your order. It is used as a means for us to contact you to resolve or advise you of any concerns that we may have regarding your order, and to ensure that your order is being handled properly.
Who has access to the information we collect?
Only the people who need to see your information to fulfill your order have access to your information, and do not have access to your credit card information. Your credit card information can only be viewed in the event of a charge dispute or an investigation prompted by yourself, and only by individuals in a trusted supervisory or management capacity.
Do we share the information we collect?
eGlobalFashion.com does not, under any circumstances, share, sell, or otherwise make available any information about yourself, your location, your purchase, your purchasing habits or purchasing history, your e-mail address, your credit card, or any other information collected during your business transaction with us to any third party, with the exclusion of information required to complete your order with our warehouse, which is limited to your shipping address.
Is the information we collect secure? How do I know my credit card information is secure?
Yes. We use 128-bit Secure Sockets Layer (SSL) encryption for all information you submit to us and all transactions are completed over a secured connection. Only you and eGlobalfashion.com can access any information exchanged over that connection. if there is a picture of lock in the lower right corner of your screen, then the page is secure.
If you have any questions regarding our privacy policy and practices, please contact us. |
